Contact & FAQ
Have a question? Check the answers below or reach out directly.
Frequently Asked Questions
Who can post their gear?
If you've got goalie equipment to sell, or are needing new equipment, Pad Save is the way to go! Whether you are an active goalie, parent, or just came across some goalie items, feel free to use Pad Save as a way to get connected with your buyer/seller today!
How can I contact customer support?
You can reach our support team via email at padsave@goalieguru.ca. Please reach out with any questions or concerns that you may have using the platform. We aim to respond within 24 hours to assist you with any and all inquiries.
What is your return policy?
As PadSave is simply just the platform to find what you are looking for, or connecting with a buyer for your item, we cannot offer any assistance in returning purchased gear. However, vendors themselves have their own policies they hold themselves to, that you can find on their profile.
Do you offer international shipping?
We at PadSave are simply just the platform to connect buyers and sellers together with their equipment. We do not off any assistance with shipping or services of that matter. If you have questions on shipment and how to properly do it, feel free to reach out to us with any questions and we will offer our best suggestions to help coordinate the sale!
How can I prevent being scammed?
Our site is meticulously scraped every day to ensure that each listing is verifiably reliable. Additionally, we operate with a no warning system, meaning if a claim against a vendor is discovered to be founded, the vendor will not get another opportunity to sell on PadSave.
How to Reach Us
- Email us at padsave@goalieguru.ca with any questions or concerns you have using the PadSave platform.
- See our FAQ section above for quick answers to common questions about listings and our services.
- Follow us on Instagram, Facebook, and Youtube for updates, goalie-specific content, promotions, and to engage with our goaltending community!
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