Frequently Asked Questions
Who can post their gear?
If you've got goalie equipment, Pad Save is the way to go! Whether you are an active goalie, parent, or just came across some goalie items, feel free to use Pad Save as a way to get connected with your buyer/seller today!
How can I contact customer support?
You can reach our support team via email at contact@goalieguru.ca. Please reach out with any questions or concerns with Pad Save. We aim to respond within 24 hours to assist you with any and all inquiries.
What is your return policy?
As PadSave is simply just the platform to find what you are looking for, or connecting with a buyer for your item, we cannot offer any assistance in returning purchased gear. However, vendors themselves have their own policies they hold themselves to, that you can find on their profile.
Do you offer international shipping?
You can see our shipping page HERE that walks you through exactly how to deal with shipping as a buyer, and seller. The process is much easier than most think, and is therefore left up to the vendor and buyer to coordinate. We do not handle or assist with any of the shipping process.
How can I prevent being scammed?
Our site is meticulously scraped every day to ensure that each listing is verifiably reliable. Additionally, we operate with a no warning system, meaning if a claim against a vendor is discovered to be founded, the vendor will not get another opportunity to sell on PadSave.
How To Reach Us
Email us at contact@goalieguru.ca with any questions or concerns you may have regarding your orders or the site's listings.
See our FAQ section above for quick answers to common questions about our listings and services.
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